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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Logistics / Courier / Transportation |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI s). Provide guidance and initial on-the-job training to junior team members. Assist junior members with problem solving and give support in the development of improved competencies. Avoid occurrence of errors and take preventive measures to eliminate repetition of errors. Process the necessary documentation and online forms in an efficient, cost-effective and lawful manner. Comply with security measures dictated either by law or by clients. Follow instructions and implement actions according to administrative policies and procedures. Perform administrative tasks as instructed by Team Leader. Adhere to process and account Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation. Respond to all enquiries in a timely and accurate manner & escalate difficulties as defined in SOPs / IOPs.Show More We are looking for2 - 7 years of experience in international non-voice process Excellent command of spoken and written English Must have experience in international email and chat support process Must be flexible to work in night shifts Effective communication skill and interpersonal skill, be able to build good working relationship (internal and external) Experience in directly interacting with customers Organisational and Time management skills: multi-tasking and prioritising, planning work activities efficiently to meet deadlines and high-level goals Capacity to handle change, stay open to different ideas, support positive changes Initiative: Identifying what needs to be done and doing it before being asked or before the situation warrants it Excellent analytical and problem-solving skills. Can see hidden problems and looks beyond the obvious for answers Drive for Results Drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition Good working knowledge of MS Office products including Word, Excel and PowerPointShow More,
Keyskills :
customer servicedocumentationslashippingdeliverykey performance indicatorsstandard operating proceduresms officemusic makingmarket researchproblem solving