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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Monitoring calls and providing detailed feedback for continuous enhancement to match with the service delivery standards. Meet and improve process SLA, s through Quality control. Timely escalation of Quality issues to team supervisors and ensure timely resolution. Reporting out process trends through weekly/ monthly dashboards. Conduct call calibration. Identifying areas to improve the overall process. ExperienceMinimum 1 year of experience with BPO Industry (voice process)as Quality Analyst for outbound / inbound sales calling. Should be proficient in Open office/ Excel, MS Word/ Office writer & making PPTs. Should have strong oral & written English skills. Effective coaching & feedback skills.Effective interpersonal skills. Strong team player, capability to influence the team, manage changes. Should be proficient with skills such as sumif, countif, Vlookup, validation, pareto, pivot. 30.08.2014,
Keyskills :
qualitycustomer relations test casescalibration auditingms excel pivot tables inbound salesservice delivery