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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Media / Dotcom / Entertainment |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Key Responsibilities:To audit calls & emails on a daily basis.Record feedback and coach agent know about his/her areas of improvements.Bring in necessary changes to the process and constant updation of Call Center core processes.To ensure agents have required knowledge and competence.To check if the agent has used the right telephonic etiquettes, and followed appropriate hold procedures and has a given a proper resolution to the customer.Required Skills:Must be a graduate.Excellent verbal and written communication skills.Should be willing to work in shifts, during business hours.Overall should be a good team player, with willingness to learn and drive to excel.Practice and focused on metrics.Good Excel skills and Reporting knowledge.Should be able to drive Continuous Improvement in process.Minimum one year experience as a Quality Evaluator in an organization of repute.Preferably from E-Commerce industry,
Keyskills :
quality testcases calibration auditing evaluation communication ACD CTI ustomerrelations callcenter writtencommunication continuousimprovement excel business rep ting ecommerce kf ceManagement CallCenterDe