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Quality Analyst Outbound

1.00 to 6.00 Years   Delhi   13 Aug, 2019
Job LocationDelhi
EducationNot Mentioned
SalaryRs 1.5 - 2.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

  • Will be responsible for monitoring and auditing calls.
  • Responsible for live call audits and providing timely feedback to the associates.
  • Preparing daily workloads for team members and coordinating the allocation of work.
  • Will be responsible for continuous improvement and conducting refresher sessions as and when required.
  • Ensuring 100% compliance.
  • Monitoring and reporting on standards and quality targets.

Keyskills :
qualityualitycontrolqualityevaluatorqualityanalystqualityassurance

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