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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesRelationship Management Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.Provide professional customer service to achieve a high percentage of customer satisfaction and retention.Manage the portfolio to de-risk against attrition and achieve stability of book.Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.Serve as the one-point contact to the High Net Worth customers of the BankSales Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segmentAchieve the Targets set in terms of product mixInduction of all new customers brought in by the Branches & Direct Sales team.Achieve best in class productivity in order to maximize the efficacy of the sales process.Achieve the budgeted cross sell targets.Aggressive Sales call plans to acquire large prospective customers through referrals.Ensure coverage of customer base in accordance with the approved contact plans.Coordinate customer events for the cluster along with the product teamSales MIS Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)Maintain and update customer information on WMSService NPS & Customer managemento Ensure that NPS is at least in second quartile as compared to peerso Use the online CMP system diligently and achieve > 75% of them require customer contact each monthRisk Management & Compliance Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.Ensure full awareness of all policies relating to operational risk, sales processes, misspelling, etc. and comply with the sameRead, understand and comply with all provisions of the Group Code of Conduct.Our Ideal CandidateGraduate/ Post Graduate, consistent academic careerExtensive sales experience (2 to 5 years)Sales focused and highly target orientedAble to pick up new concepts quicklyAble and excited about going out to meet new customersCompetitive awareness & benchmarkingExcellent communication, interpersonal & relationship building skillsBanking knowledgeManagement Information SkillsGood Interpersonal SkillsCustomer and Service OrientationApply now to join the Bank for those with big career ambitions.,
Keyskills :
sales marketing insurance customerrelations banking productmix directsales newbusiness newconcepts customerevents customerservice operationalrisk customercontact customermanagement elationshipbuildingp