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Job Location | Delhi |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Technical Support / Helpdesk |
EmploymentType | Full-time |
Speicific tool usage of advanced features , ticket management , critical incident management and usage of reports based on different views of the tool as asked by the customer. Excellent communication skills - Tool knowledge , Alert monitoring , Follow - up and closure of the call and enable in the RCA analysis ITIL trained Experienced in the specific tool in his / her previous assignment.Basic problem isolation using knoweldge base ( SRDB)End user support for products like messaging and productivity apps ,
Keyskills :
logging troubleshooting tservicemanagement servicedesk technicalsupport itservices