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Service Desk management_Delhi

0.00 to 3.00 Years   Delhi   02 Jan, 2023
Quess Corp (Magna Infotech)
Job LocationDelhi
EducationNot Mentioned
SalaryRs 1.0 - 4.0 Lakh/Yr
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must have Skills : Service Desk ManagementGood to Have Skills : Service Desk Voice SupportJob Requirements : Key Responsibilities : a: L1 Service Desk Call taking profile b: Respond to the issues reported by customer predominantly through voice and emails, chat, etc c: Identify, investigate, and diagnose the issue d: Provide resolution to customer based on inscope processes e: Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group f: Achieve client and Accenture defined targetsTechnical Experience :a: Incident management and usage of ticketing tools b: Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skillsc: One to three years of experience d: Minimum one year of experience in Service Desk domain supporting global customers Professional Attributes :a: Excellent verbal and written communication skills with email etiquette and customer service skills b: 24x7 Support, mostly night shifts and rotation is ONLY as per project requirement c: 5 days working per week with two weekly offs based on roster Educational Qualification:a: Bachelors degree Additional Info : Flexibility to work on weekends and Indian holidays

Keyskills :
remote desktopdesktop support

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