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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Manage a team of 15-20 agents and ensure that the quality and productivity targets are met.Meeting SLAs at levels. Review/generate reports to monitor performance. Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible timeframe. Ensure that every Brand Expert adheres to the Process. Communicating Process changes/updates in Real time. Handle customers escalations Ensure that maximum chats are handled by the brand expert/operations staff instead of being transferred based on the information provided. Monitoring quality of the team. Experience: Candidate should be an existing TL for at least 2 year and should have overall experience of 3+ years.Salary 1 Lac 50 Thousand To 3 Lac 50 Thousand P.A. Industry ITES / BPO / KPO / LPO / Customer Service / Operations Work Experience 3 - 5 Years Qualification Other Bachelor Degree,
Keyskills :
automotive costing backup operations banking monitoring balance communication asshiring newhires customerservice newhireprograms contracthire