hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Team leader work force Management-70k

1.00 to 3.00 Years   Delhi   12 Jul, 2022
Sharda IT Services
Job LocationDelhi
EducationNot Mentioned
SalaryRs 3.5 - 9 Lakh/Yr
IndustryTravel / Tourism
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Team leader work force Management-70kWFMResponsible for the overall management WFM team to include hiring, training, scheduling, setting of goals, prioritization of work, performance reviews, etc. Provide team coaching and development by accurately accessing strengths and opportunities, giving timely and actionable feedback, as well as motivate direct reports to optimize performance Ensure that the scheduling function is providing optimal forecasting, scheduling, and identifying new methods, strategies, and opportunities Ensure that the real-time management team is providing the appropriate real-time oversight and takes appropriate action to meet service level goals and maximize efficiency Provide analytics on trends and use data to identify drivers while continuing to evolve Member Services reporting structure such as Tableau integration coordinate with operations teams to ensure consistent business / operational goals Develop and maintain short- and long-range forecast/capacity plans and ensure sufficient staff is available during peak periods Analyze historical call trends by source, handle time, and root cause to identify operational opportunities and pro-actively communicate this information to leadership while implementing appropriate action plans Review and analyze the monthly, quarterly, and yearly Contact Center Performance Reports for both internal and external stakeholders and distribute as required Perform other related duties and assignments as required and as assigned by Senior Management, Support Services. Design business analysis and data recording systems for use throughout the department Maintain databases and perform updates as necessary to ensure accuracy Regularly examine data reports to locate and resolve mistakes throughout Accurately analyze and collect data for various types of business reports Create business reports that provide insight into key data points Monitor data to identify changes in financial and business trends.Interested candidates can call/ Whatsapp MITA hidden_mobile of Sharda // Urgent requirement// References are most welcome

Keyskills :
team leader work force managementtl work force management

APPLY NOW

Team leader work force Management-70k Related Jobs

© 2019 Hireejobs All Rights Reserved