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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
- Inbound / Outbound Technical Support.Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of resolving routine problems with products or services like enterprise servers / cloud computing.Roles & Responsibilities: o Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures. o Clarify Customer requirements; probe for and confirm understanding of requirements or problem. o Support Customers across Telecommunication, Financial Services, Healthcare and Technology vertical. o Troubleshoot Customer issues related to enterprise / exchange server & cloud computing.Candidate Profile- o Any Graduate - Any Postgraduate - Any Undergraduate - Drop out (Experienced) / (pursuing with 12 months technical support experience. o Salary upto 5 LPA o Excellent verbal skills in English Language. o SERVER knowledge is must. o Excellent knowledge of Exchange Server 2007/2010, Active Directory & Operating Systems o Network troubleshooting and should be well versed with Microsoft Office Outlook 2003/2007/2010. o Flexible with 24/7 Environment.Certifications (Preferable):- o Exam 70-640(Windows Server 2008) o Exam 70-662(Exchange 2010) o Exam 70-321(Deploying Office 365) o Exam 70-323(Administering Office 365)Additional Benefits- o Two-way A/C cabs. (Concentrix was awarded for best in industry transport service). o Medical insurance worth 1 lakhs. o Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs o Gratuity o Education Assistance plan Annual entitlement of up to INR 24,000. o Employee / corporate discounts at majority of retail chains / hospitals / laboratories.For telephonic interview or to inquire about more job openings, please connect with Concentrix Hiring Specialist:Gufran@ 8860634828 or email your resume @ gufran.ahmad@convergys.comAbhay@9999798530 or email your resume @ Abhay.chanotiya@convergys.com)OR Walk-In at below mentioned addressCONCENTRIX Recruitment Center, Bestech business tower sector 48 sohna road , Ground Floor, Near Huda City Metro Station Gurgaon - 122002, Haryana, India.
Keyskills :
etwork troubleshooting active directory troubleshooting trouble shooting tech support it helpdesk support engineer inbound troubleshooting technical support it support cloud computing operating systems network troubleshooting technical soluti