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Technical Support Associate

0.00 to 4.00 Years   Delhi   25 Feb, 2020
Convergys India Services Private limited
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Dear Candidate,Greetings for the day!We are hiring forTechnical Support AssociateRoles and Responsibilities:Role OverviewResponsible for selling warranty solutions & providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products. Verifies warranty entitlement and determines appropriate action. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.Role & Responsibilities:

  • Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
  • Owns customer issues from beginning to resolution (handles in place).
  • Assists customers by diagnosing problems and providing resolutions for technical and service issues.
  • Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
  • Recreates, identifies and provides input on unique or recurring customer problems.
  • Monitors and tracks issues to ensure accurate resolution.
Candidate requirement:
  • Should be open to work in days shifts .
  • Should have excellent communication skills in English.
  • Should have strong technical skills
Educational Qualification:
  • Undergraduates/ Graduate freshers & experienced both can apply.
  • B-tech graduate and with at least 6 months of international call center experience may apply.
Salary up to 22k take home ,attractive Incentives amount.One side cab and for other side travel allowance 1,750/-No cabs will be provided for Noida, Faridabad, Gaziabad, Shahdra LocationRegardsTeam HR

Keyskills :
technicalsupport customerservice technical customercare support customersupport ssociate

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