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Telecom Jobs

Telephone Operator

1.00 to 3.00 Years   Delhi   20 Dec, 2019
Talent Corner Hr Services Pvt Ltd
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaTelecom Software
EmploymentTypeFull-time

Job Description

  1. Operates switchboard and routes incoming calls to appropriate departments.
  2. Places out-of-state and international calls; schedules and coordinates conference calls as required.
  3. Utilizes public address, paging, and voice mail systems to ensure proper routing of calls.
  4. Collects and verifies campus directory information, to include telephone numbers, addresses, etc; performs data entry into a computerized database for inclusion in the campus directory.
  5. Researches and provides specific directory information to both internal and external inquirers, as required, in accordance with policy and procedure pertaining to the disclosure of directory information.
  6. Performs various clerical duties as required, including logging and routing incoming mail, light typing, and preparation of outgoing mail.
  7. Performs miscellaneous job-related duties as assigned.
  8. Knowledge of telephone consoles and related equipment.
  9. Knowledge of customer service standards and procedures.
  10. Knowledge of international andor conference call telephone dialing procedures and protocols.
  11. Ability to verify data input and correct errors.
  12. Knowledge of campus telephone system dialing procedures.
  13. Ability to interact and communicate with people over the telephone, often in stressful situations.
  14. Basic data entry and/or word processing skills.
  15. Knowledge of policies and procedures for the imparting of directory information over the telephone.
  16. Clerical and basic office skills.

Keyskills :
service standardsdatabase pagingword arenavoice mail data entrycustomer service public

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