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Urgent Opening for Customer Success Executive(Ref Shivani-YORS HR)

Fresher   Delhi, Gurugram   04 Jun, 2026
Job LocationDelhi, Gurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustrySoftware Product
Functional AreaERP / CRM
EmploymentTypeFull-time

Job Description

    Greetings.!Y-HR Services We are a dynamic and forward-thinking Human Resource advisory firm specialising in providing innovative and tailored HR solutions to businesses of all sizes. We are a trusted HR solutions provider to leading corporates and MNCs at the PAN India level.The company is a Gurugram-based tech company modernising supply chains through its cloud-based platform, Inventify, which uses AI and IoT to improve distributor management, asset tracking, and operational efficiency for leading brands.Job Brief:Responsible for onboarding customers, ensuring smooth SaaS platform usage, resolving technical issues, and driving customer satisfaction, adoption, and retention.Position-Customer Success Executive / Technical Account Executive (SaaS)Industry-SaaS (Software as a Service) / Supply Chain TechnologyLocation- Gurgaon (Work From Home option available)Experience-6 months to 2 yearsEducational Qualifications-Bachelors degree in Engineering, Computer Science, or related fieldPreferred Skills :
    • Strong understanding of SaaS platforms and cloud-based applications
    • Good technical troubleshooting and problem-solving skills
    • Excellent communication and customer handling skills
    • Ability to coordinate with technical and non-technical stakeholders
    • Basic knowledge of integrations, CRM, or enterprise software
    • Ability to analyze customer usage and improve product adoption
    Responsibilities:
    • Manage customer onboarding and ensure successful platform implementation
    • Act as the main point of contact for customer queries and support
    • Monitor customer usage and drive product adoption
    • Resolve technical issues by coordinating with support and engineering teams
    • Ensure smooth service delivery and maintain customer satisfaction
    • Track customer feedback, performance metrics, and retention status
    Our core products:
    • Distributor Management
    • Asset Management
    • Field Services
    • Bid Management
    • Sales & Account Planning
    • CRM
    If you are interested, please revert with an updated CV along withTotal ExperienceRelevant ExperienceCurrent CTCExpected CTCNotice Period hidden_emailThanks & Regards,ShivaniYORS HR Services Pvt. Ltd.Mob:hidden_mobileWeb:www.yorshr.comFor more updates, follow us on

Keyskills :
crmsaascustomersupport

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