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Workplace Service Dev Assistant

5.00 to 10.00 Years   Delhi   22 Mar, 2022
Accenture
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    Resolve customer queries and de-escalate issues within speed, quality, and cost targets. The CRM Associate/New Associate responds to customer inquiries and completes routine administrative requests via multiple access channels including service request via Service Now, email, call, Teams. To work in a high performing centralized environment providing assistance to virtual customers Demonstrated, well-developed verbal and written communication skills; maintains a professional image through calls/ emails Emphasize customer satisfaction by validating to ensure satisfaction with ECS responses and providing follow through to ensure a positive client experience Strong organizational skills, with ability to complete work within SLA. Proactively responds to potential service issues, suggesting or soliciting necessary quality improvements and training to enhance and improve operational workflow and performance. Learns new applications, technologies, and skills through intensive hands-on experience. Shares own knowledge/lessons learned with others. Creates and pursues own development plan. Seeks and responds to developmental feedback. Builds a network of internal resources. Maintains assigned Quality Assurance average. Makes routine decisions and escalates non-routine decisions, as required. Knowledge of Microsoft applications, ability to navigate through open applications. Effectively resolve customer queries, process requests, and de-escalate issues. Provide insights on trends such as but not limited to, usual requests or inquiries, customer behavior, internal or cross-functional process changes impact. Actively participate in process improvements initiatives by voicing out customer concerns, by identifying risks and issues due to process gaps and by coming up with innovative ideas to solution them. Operate per established process and guidelines. Customer-oriented; seeks solutions that will provide value to end-user Good organization skills. Strong verbal and written communication skills. Good telephone etiquette skills. Able to communicate over the phone effectively. Able to deal with high stress situations. Knowledge of computer and navigating through open applications,

Keyskills :
music makinghuman resourcesquality assuranceaustralian equitiescommunication skillsprofessional serviceswritten communication

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