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Card Services Collection Agent at Fiserv, Inc.

0.00 to 1.00 Years   Georgia (Georgia)   18 May, 2025
fiserv ce pvt ltd
Job LocationGeorgia (Georgia)
EducationB.Com. (Commerce)
SalaryAs per Industry Standards
IndustryIT-Hardware/Networking, Telecom
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

ResponsibilitiesRequisition ID: R-10360968Date posted: 05/14/2025End Date: 06/30/2025City: MariettaState/Region: GeorgiaCountry: United StatesLocation Type: OnsiteCalling all innovators find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleCard Services Collection AgentWhat does a successful Card Services - Collection Agent do at FiservYou will be responsible for contacting the proper party (manually or via automatic dialing system), describing the debt and soliciting payment arrangements for the account in compliance with applicable regulations and established policy and procedures.What you will do:

  • Work to establish rapport to overcome objections and negotiate payment of the debt.
  • Detail all discussions and actions in the collections system or database, confirm payment and finalize the call.
  • Ensure successful and timely completion of assigned cases.
  • Clearly detail issues for resolution.
What you will need to have:
  • High School Diploma or equivalent.
  • Minimum 6 months collections or call center experience.
What would be great to have:
  • Knowledge of collections regulations including the Fair Debt Collection Practices Act.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank you for considering employment with Fiserv. Please:
  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.Note to agencies:Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Keyskills :
debt negotiation customer interaction collections regulations call center experienceobjection handling law legal agreements

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