Bazaarvoice - Associate Account Manager

Job Description

Associate Account ManagerVilniusClient Services Client Services - GeneralFull-timeHybridAbout BazaarvoiceAt Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.The problem we are trying to solveBrands and retailers struggle to make real connections with consumers. Its a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result Time and money spent on content that doesnt attract new consumers, convert them, or earn their long-term loyalty.Our brand promiseClosing the gap between brands and consumers.Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.Its official: Bazaarvoice is a top employer in Lithuania, France, Germany and the EU!The Associate Account Manager is part of an exciting team driving client success! This role is a part of a team focused on our core clients, responsible for developing and executing a strategy for client campaigns.We are looking for an individual who has strong time management and executional skills, is a strong multi-tasker, is calm under pressure, and enjoys working with clients. The ideal person is confident, very well organized, professional and adaptable, and has strong presentation skills. Knowledge of current trends in beauty, lifestyle, pop culture, social media, product reviews and influencer marketing are key for success in the role.Associate Account Managers drive a positive client experience and identify opportunities to better service clients. They are responsible for all deliverables, tracking and executing campaign performance. Success for this role will be evaluated based on each campaign meeting and surpassing its predetermined KPIs (i.e. number of member social posts, quality of posts, impressions, engagement rates, etc) and client buildout.What You Will Do

• Define and execute strategies that inspire clients and Influenster Community Members
• Proactively engage with Sales and Client Success
• Facilitate client workshops and sessions, presenting, and walking through our campaign initiation process and platform demonstrations
• Manage and properly set expectations with both internal and client stakeholders
• Advocate on behalf of the Client and your team
• Manage and drive a portfolio of Campaigns from initiation to close
• Define and maintain timelines identifying milestones, risks and mitigation strategies

Who You Are

• Fluency in English (both written and spoken) is required
• Positive, self-starter attitude with a knack for creative problem solving
• Customer-centric - you keep the best interest of clients in everything you do
• Exceptional communication skills (oral and written)
• Skillful in time management, organization, and prioritization
• Sufficient in meeting deadlines and expectations with minimal supervision
• Fire in the belly we hire people who bring passion to their work and their team
• Bachelors Degree and 1-2 years of experience in account management, client success, marketing and/or social media preferred

Nice To Have

• Fluency in French and/or German (both written and spoken)
• Social media obsessed

1,500 - 2,250 a monthEUR gross per monthPay Transparency & Integrity Builds TrustAt Bazaarvoice, we carefully consider multiple factors when determining compensation, including your background and experience. We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges. These considerations mean that compensation can vary. The above base salary range for this position is EUR gross per month and will depend on your skills, qualifications, and experience.#LI-HYBRID#LI-AS1Why join BazaarvoiceCustomer is keyWe see our own success through our customers outcomes. We approach every situation with a customer first mindset.Transparency & Integrity Builds TrustWe believe in the power of authentic feedback because its in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.Passionate Pursuit of PerformanceOur energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because were laser focused on our mission.Innovation over ImitationWe seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage.Stronger TogetherWe bring our whole selves to the mission and find value in diverse perspectives. We champion whats best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community.Commitment to diversity and inclusionBazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the worlds smartest network of consumers, brands, and retailers.

Keyskills :
client engagement time management campaign execution presentation skillsproblem solving workforce communication skillscompensation