Bazaarvoice - Program Manager- Product GTM Operations (Lifecycle)

Job Description

Program Manager- Product GTM Operations (Lifecycle)Remote, United KingdomProduct Management Product Management - GeneralFull-timeHybridAt Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.The problem we are trying to solve: Brands and retailers struggle to make real connections with consumers. Its a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result Time and money spent on content that doesnt attract new consumers, convert them, or earn their long-term loyalty.Our brand promise: closing the gap between brands and consumers.Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia, and Australia.Its official: Bazaarvoice is a leader in the industry across several countries, including Lithuania, France, Germany, and the UK!As a Senior Program Manager for Product GTM Operations, you will be responsible for the programs that accelerate bringing new products and functionality to market.Situated within our Product Strategy and Ops organization, you will work cross-functionally with the teams responsible for delivering new product value including Product Management, Engineering, Product Marketing, Client Success, and more; all with the goal of creating the programs and processes that drive new value, efficiency, and faster time to market for clients and our organization.What youll be doing:

• Run day-to-day cross-functional programs that support driving products and features through the Product Lifecycle.
• Partner with Product Marketing and Product Managers to guide new SKUs and offers through the offer process.
• Track and present on the quarterly GTM launch cycle including progress, blockers, and successes.
• Evaluate and experiment with activities at various stages of the Product Lifecycle to uncover areas of opportunity, efficiency, and growth.
• Serve as the SME on core program technology (Pendo, Fullstory, etc.) to help our Product and GTM teams drive new value.
• Maintain high-quality templates, best practices, and documentation for our product lifecycle and GTM approach.
• Spearhead strategic GTM initiatives owned by the Product organization.

Required Skills & Experience:

• 3-5 years experience with Product, Product Marketing, and/or GTM program management within SaaS or SaaS plus hardware organizations.
• Knowledgeable in product lifecycle and Go-to-Market strategies.
• Proven experience delivering high-value programs that solve real business issues and drive growth.
• Ability to communicate, build trust, and drive results across a wide range of technical and non-technical stakeholders.
• An uncanny ability to help break down complex problems into discrete, manageable work streams for you and other contributors.
• Excellent process development and iteration skills.
• An ability to determine and drive towards outcomes, not just deliverables.
• Detail-oriented with the ability to understand short and long-term impact of decisions.
• Open-minded with the ability to pivot as necessary to ensure the best outcomes.

Nice to haves:

• Program Management certification.
• Experience with coordinating new SKU development.
• Experience with Pendo.
• Experience with Fullstory.
• Experience with data analysis.

#LI-EM1Why join BazaarvoiceCustomer is keyWe see our own success through our customers outcomes. We approach every situation with a customer-first mindset.Transparency & Integrity Builds TrustWe believe in the power of authentic feedback because its in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.Passionate Pursuit of PerformanceOur energy is contagious because we hire for passion, drive, and curiosity. We love what we do, and because were laser-focused on our mission.Innovation over ImitationWe seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage.Stronger TogetherWe bring our whole selves to the mission and find value in diverse perspectives. We champion whats best for Bazaarvoice before individuals or teams. As a stronger company, we build a stronger community.Commitment to diversity and inclusionBazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation, and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the worlds smartest network of consumers, brands, and retailers.Please note: Candidates who are successful will be required to undergo a Basic level DBS (Disclosure and Barring Service) background check.

Keyskills :
product management program management go to market strategiescross functional leadership process development program manager