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Senior Process Associate

1.00 to 3.00 Years   Gurgaon / Gurugram,India   25 Jun, 2023
Sun Life of Canada (Philippines), Inc. Josephine Collado
Job LocationGurgaon / Gurugram,India
EducationNot Mentioned
SalaryNot Mentioned
IndustryBanking / Accounting / Financial Services
Functional AreaCustomer Service/ Operations
EmploymentTypeFull-time

Job Description

You are as unique as your background, experience and point of view. Here, youll be encouraged, empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Role DescriptionPerson would be responsible for Indexing and Claims. Ability to understand Claims receipts and Index accurately followed by Accurate Claims setup and adjudication is required. Process may involve Indexing and Claims to be done separately by different pool of associates Education/Experience

  • Should be a French B2 certified.
  • Minimum - Graduate
  • Experience range - 1- 3 years in Backend operations.
Skills/Knowledge
  • Good written and verbal communication skills-Ability to understand conventional English names is critical
  • Good mathematical aptitude
  • Good commitment to customer service and quality
  • Good research and follow-up skills
  • Typing skills of 25-30 words per minute
  • Proven ability to work independently and in a team environment
  • Ability to comprehend French documents is desirable
Responsibilities
  • Processes customer claims in a timely and accurate manner
  • Meets established quality control measures
  • Meets individual productivity requirements
  • Communicates with customers through written and oral correspondence
  • Provides follow up on requests that cannot be immediately resolved
  • Builds relationships with staff from other departments to ensure queries are responded to in a timely manner
  • Escalates issues to management when needed
  • Works with management to set daily priorities to ensure prompt and efficient service
  • Maintains flexibility in a high speed, demanding team environment
  • Identifies process improvements to increase efficiencies and streamline processes
  • Actively participates in departmental team meetings and other open forums
  • Assists with department projects and initiatives as needed
  • Soliciting and compiling information and data related to processing activities
  • Using PC application and functions such as Excel and Word to update and load data sets
  • Working with mainframe applications and Electronic Response Messaging
  • Creating and monitoring the processing checklists and calendars
  • Meeting and exceeding client defined service level metrics on timeliness and accuracy
Job Competencies. Rule based decision making ability. Accurate Data entry skills. Good typing skills/speed. Familiarity with review of Imaged documents - Can interpret/understand various formatsJob Category:Customer Service / OperationsPosting End Date:23/06/2023

Keyskills :
ResearchQualityExcelcustomer servicemainframe applicationsWordteam environmentBackend OperationsVerbal CommunicationProcess ImprovementsFrenchElectronic Response Messagingmathematical aptitudeWritten CommunicationPC applicationTypingData E

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