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Tech Supp Professional

2.00 to 5.00 Years   Gurgaon / Gurugram,India   25 Jun, 2023
Honeywell
Job LocationGurgaon / Gurugram,India
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT / Computers - Software
Functional Areatechnical support
EmploymentTypeFull-time

Job Description

Improve business and family comfort, protection and productivityCore Responsibilities: (Include but not limited to)

  • Capability to fault finding issues filtered by Partner, Hub or internal customers
  • Liaising with Product management and senior engineering specialists for problem resolution
  • Provide assistance to ensure product readiness for serviceability and reliability
  • Coordinate and manage internal Technical Support NPI and User Acceptance Testing
  • Provide advanced level escalation support to internal and external customers
  • Support the development of technical documentation and training
  • Maintain acceptable call evaluation requirement & KPIs
  • Develop FAQs, Technical Tips, and How-To videos on Hardware and Software applications
  • Record all customer interactions into a CRM (Customer Relationship Management) Database
  • Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
  • Actively participate in departmental activities and initiatives
  • Maintain acceptable call evaluation requirement
  • Maintain acceptable VOC KPI requirements
Qualifications:.2-5 years experience in technical role.Bachelors degree in a technical related field (Electronics, Computer Science)or an equivalent and relevant combination of education and experience..Excellent communication skills (oral and written).Excellent interpersonal, organizational, and time management skills.Ability to type at least 35 words per minute.Previous experience with troubleshooting software or hardware.Strong knowledge of Microsoft Operating Systems.Strong knowledge of Microsoft Office.Knowledge and experience with SQL .Basic understanding of electronics concepts.Experience with LAN/WAN network technologiesA+ and/or Network+ certification

Keyskills :
Microsoft OfficeMicrosoft Operating SystemsTechnical DocumentationNetwork+SqlTroubleshootinglan/wan network technologiesSoftwareelectronics conceptsHardware

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