Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs

Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales

Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs

IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Associate- Customer Service

1.00 to 3.00 Years Gurugram,Mumbai City 01 Mar, 2025

Job Location	Gurugram,Mumbai City
Education	Not Mentioned
Salary	Rs 2.5 - 3.0 Lakh/Yr
Industry	Medical / Healthcare
Functional Area	Customer Service (Domestic)
EmploymentType	Full-time

Job Description

Global Healthcare and FMCG MNC requires Customer Success Associate- Gurugram or Mumbai( Bandra West)One of our client is a global company that offers healthbased products and a business opportunity. The client is a Global Trading company an American multinational company in Mumbai, with a turnover of approx. 700Crore is lookingfor a candidate foranAssistant Manager-Financerole. The Company has 20Branches in India across multiple states.We are looking out for Customer Success Associate for our client office at Mumbai( Bandra west) or GurugramPFB the JD :1) Client - Global Martech and Loyalty MNC2) Role- Customer Success Associate3) Location- Gurugram or Mumbai@Bandra West4) Experience -2- 5 years in customer success/ customer service/ customer support role5) Compensation- Competitive6) Joining- Immediate or 15 days maximum7) Qualification- AnyPFB THE JD :-You are responsible in managing the Clients Order Fulfillment TAT, Report Management, Query-Response/Resolution, Coordination with Client and support functions for timely closure of Redemption orders and queries, Effective usage of CRM, Managing Zero Data loss of orders, RTOcuring, Timely Price Change of SKUs, Timely Masking/Unmasking, Maintaining standard Query-Response templates & quality, New process learning.The main responsibilities are:To ensure the Orders are fulfilled within the agreed TAT of the client.To ensure sharing of Daily/Weekly/Fortnightly/Monthly Reports in the agreed frequency in an accurate manner-To ensure queries are responded and resolved within the agreed timeframe,-Coordination with Client and Internal SPOCs for timely fulfillment of orders and query closureEffective Usage of CRM Respond all the queries from CRM. Create new tickets for Offline queries. Track the query till resolution and update the client/customer.To highlight escalation to the right person at the right time for timely closure.-Client Program SOPs to be amended on a half-yearly basis.-To ensure periodic data-recon between the Client portals Vs Order Management tool to avoid data loss.Requirements-Qualification- UG/ Graduate - Any- 0- 2 years of experience in Customer Service Industry.Client Relationship & inter-personal skillsTechnical ability Good in MS Excel. Good working knowledge in MS office.Able to work in a team and achieve the desired results.Able to manage multiple-tasks and workload.Fluent in English, Hindi and a regional language.If the position interests you and you find a fitment kindly share your cv athidden_emailor contactRajat- hidden_mobileKindly share the following responsesOverall Experience:Highest QualificationCurrent CompanyCurrent Designation:Current n preferred location

Keyskills :
customer experiencecustomer care executivecustomer service executive

APPLY NOW