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Customer Experience L1

2.00 to 5.00 Years   Gurugram   29 Oct, 2024
DAC HIRRING RECRUITMENT SOLUTIONS PRIVATE LIMITED
Job LocationGurugram
EducationNot Mentioned
SalaryRs 5 - 7 Lakh/Yr
IndustryGaming
Functional AreaOperations Management / Process AnalysisTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Responsibilities
    • Help in handling customers through all touchpoints - Calls, Emails, Chats & ORM
    • Achieve the First Response TAT, CSAT/CES as per set targets
    • Build a rapport with the customers by - Listening, Understanding and Resolving the customers issue promptly and accurately
    • Sharing prompt & accurate resolutions and with positive Customer satisfaction Score
    • Provide customer VOC/feedback for further product enhancements.
    • Provide highly professional customer service to achieve a high level of customer satisfaction and retention.
    • Meet the average response time along with productivity while ensuring you follow all quality parameters.
    • Achieve the set productivity as per the set targets to maximize the efficiency
    Qualitative Skills
    • Seeks clarity and completes tasks as per the requirement defined with guideline .
    • Adheres to timelines without compromising on quality.
    • Learn to experiment different ways of problem-solving.
    • Applies knowledge and skills to a given work area aligned to involved stakeholders expectations.
    • Keen learner, adaptable, and strong, independent contributor.
    • Aligns to the short-term priorities for self and understands how it contributes to the teams goals and outcomes.
    • Ability to understand impact on key business metrics.
    • Collates relevant business information for decision-making.
    • Executes and follows short-term objectives of the team.
    • Take measurable steps to improve productivity by providing constructive feedback.
    • Seeks supervision/help for regular tasks and solving issues.
    Requirements
    • Graduate 2 years of relevant experience
    • Ability to understand the customers query and share the right resolution
    • Ability to engage and retain players
    • Awareness of all the policies and procedures used to provide seamless support to customers.

Keyskills :
tatcustomer experience

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