Customer Operations Manager

Job Description

GobbleCube is seeking a dynamic Customer Success Operations Manager to join our growing team and be the engine behind seamless request fulfillment for our valued customers. As our Customer Success Operations Manager, youll partner closely with Customer Success Managers to ensure flawless execution of customer requests. This is a fast-paced, operationally focused role where youll be the go-to person for gathering customer requirements and driving them to resolution. Youll leverage cutting-edge AI tools to streamline workflows and ensure we consistently meet our SLAs. The ideal candidate is customer-obsessed, thrives in fast-paced environments, and excels at problem-solving using a data-first approachResponsibilities: Partner with assigned Customer Success Managers to handle all customer request fulfilmentServe as the primary point of contact for gathering detailed customer requests and translating them into precise, actionable project requirements for internal teams.Coordinate closely with Data Analytics, Tech, and CX teams to deliver custom requests within agreed SLAs, ensuring alignment and accountability across teams.Design and implement AI-powered automation workflows to analyze trends, flag recurring requests, and collaborate with internal teams for systemic resolution.Create and maintain knowledge base articles, SOPs, and support documentation to streamline operations and improve self-service adoption.Represent the voice of the customer internally to help prioritize product enhancements and service improvements.Requirements: Exceptional written and verbal communication skills; ability to convey complex information clearly and confidently.Experience with AI tools (ChatGPT, Claude, automation platforms), project tracking tools and CRM systemsProven track record in handling customer interactions with professionalism, empathy, and urgency.Strong analytical thinking and problem-solving skills, with a knack for using data to drive decisions.Ability to manage multiple requests simultaneously while maintaining high quality and attention to detail.Self-starter mindset with a willingness to take initiative and drive improvements in support processes.Nice to Have: 0-3 years of experience in operations, project coordination, or technical support roles in a B2B SaaS environment.Freshers with Bachelors degree in Business, Operations, or a related field.Technical background or familiarity with data analytics concepts.Knowledge of SQL or API basics.Experience with workflow automation tools (Zapier, Make, or similar).Track record of improving operational efficiency through automation. GobbleCube is seeking a dynamic Customer Success Operations Manager to join our growing team and be the engine behind seamless request fulfillment for our valued customers. As our Customer Success Operations Manager, youll partner closely with Customer Success Managers to ensure flawless execution of customer requests. This is a fast-paced, operationally focused role where youll be the go-to person for gathering customer requirements and driving them to resolution. Youll leverage cutting-edge AI tools to streamline workflows and ensure we consistently meet our SLAs. The ideal candidate is customer-obsessed, thrives in fast-paced environments, and excels at problem-solving using a data-first approachResponsibilities: Partner with assigned Customer Success Managers to handle all customer request fulfilmentServe as the primary point of contact for gathering detailed customer requests and translating them into precise, actionable project requirements for internal teams.Coordinate closely with Data Analytics, Tech, and CX teams to deliver custom requests within agreed SLAs, ensuring alignment and accountability across teams.Design and implement AI-powered automation workflows to analyze trends, flag recurring requests, and collaborate with internal teams for systemic resolution.Create and maintain knowledge base articles, SOPs, and support documentation to streamline operations and improve self-service adoption.Represent the voice of the customer internally to help prioritize product enhancements and service improvements.Requirements: Exceptional written and verbal communication skills; ability to convey complex information clearly and confidently.Experience with AI tools (ChatGPT, Claude, automation platforms), project tracking tools and CRM systemsProven track record in handling customer interactions with professionalism, empathy, and urgency.Strong analytical thinking and problem-solving skills, with a knack for using data to drive decisions.Ability to manage multiple requests simultaneously while maintaining high quality and attention to detail.Self-starter mindset with a willingness to take initiative and drive improvements in support processes.Nice to Have: 0-3 years of experience in operations, project coordination, or technical support roles in a B2B SaaS environment.Freshers with Bachelors deg

Keyskills :
written communicationverbal communicationproject trackingdata analysisoperationsAI toolsCRM systemsanalytical thinkingproblemsolving