Group Leader

2.00 to 5.00 Years Guwahati 06 Mar, 2024

Job Location	Guwahati
Education	Not Mentioned
Salary	Rs 3.5 - 4.5 Lakh/Yr
Industry	Consumer Durables / Electronics
Functional Area	Operations Management / Process Analysis
EmploymentType	Full-time

Job Description

COMPLAINT MANAGEMENT: SOS, CEO, MSR complaint, New Unit Complaints, Escalation complaint management by following up with individual STs, Guiding Tele -assistant if ST get stuck to fix the issue, managing customer satisfaction feedbacks.
SPARES MANAGEMENT: responsible for BP to BP physical transfer of spares for maintenance of BP/ SELF KPI parameters.
REVENUE: BP meetings, field meetings, target setting, Customer visit, verbal follow up with STs on regular basis.
ANALYSIS and PLANNING: Analysis of budget, scope and planning for execution with help of various analytic reports from SAP and deductions from them
SALES FOLLOW UP & ASSISTANCE: follow-up with STs and customer visit for closure of sale
IR 24 HRS 90%: Guidance to BPs and IR STs and if required physical assistance at customer place
TAT 48 HRS: Regular follow-up with STs and arranging spares physically for meeting Response time.
BP MANAGEMENT: Planning and execution plan analysis for meeting BP KPI parameters
NPS: Review BP wise NPS and guidance for improvement.

Keyskills :
salescomplaint managementspares managementanalytics

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Group Leader

Job Description

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