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Urgent Hire BTech Tech Support

Fresher   Guwahati   03 Sep, 2023
Mildjob Manpower Consultancy
Job LocationGuwahati
EducationNot Mentioned
SalaryRs 2.0 - 4.0 Lakh/Yr
IndustryEducation / Training
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Profiles: Remote Desktop EngineerJob Location: DLF Cyber City, Gurugram (Work from office)Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. DiplomaNote : Technical Freshers can also apply with Excellent communications skillProfile :
    • 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely .
    • At least 1 to 2 years utilizing chat functionality to service the customer.
    • Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues
    • Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony
    • Familiarity with security tools and triaging
    • Experience with installation, upgrade, and maintenance of software, hardware and peripherals
    Deliverables:
    • Utilize remote control tools to manage and enforce compliance with standards
    • Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software
    • Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures.
    • In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues
    • Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customers incident

Keyskills :
end user supportremote supportlaptopssystem supporthardware networkinghardware engineeringremote desktopdesktop troubleshootingdesktop engineering

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