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Capacity Planning For a IT Leading Company

4.00 to 8.00 Years   Hyderabad, Gurugram, Mumbai City, Delhi   21 Jun, 2022
Gratitude India Manpower Consultants Private Limited
Job LocationHyderabad, Gurugram, Mumbai City, Delhi
EducationNot Mentioned
SalaryRs 7 - 10 Lakh/Yr
IndustryIT - Software
Functional AreaQuality (QA-QC)Engineering Design / Construction
EmploymentTypeFull-time

Job Description

    TO APPLY FOR THIS POSITION CLICK ON THE LINK AND DIRECTLY SHORTLISTED FOR THE INTERVIEWhttps://www.myglit.com/lateral/cref/e20a8462b3Location - GurgaonExp - 4-8 yearsFlexible working for rotational shifts5 days working role. Work from OfficeGENERAL DUTIES & RESPONSIBILITIES Extracts data from large scale databases or information systems to create custom datasets or models. Merges, transforms, manipulates and creates datasets into required format for analysis. Analyzes and summarizes data into graphs, charts, plots and reports for management use in support of call center operational and business objectives. Develops simulations or models of long-term call volumes, call traffic, traffic flow, financial impacts, problems and/or issues within the call centers operations. Analyzes information obtained from models or simulations to track operational metrics and forecast long-term call volumes and contact rates, learning curves, training needs, and/or to define operational problems and provide proposals for solutions. Creates capacity plans, staffing/FTE forecasts, pricing scenarios and other analyses required by management. Provides recommendations for improvement and written documentation that relates to analysis of data. Researches data anomalies and issues. Prepares reports of findings for management to facilitate decision-making. Creates tables, figures, listings or other references for use in reports and presentations of analysis. Tests and validates statistical and financial models to ensure accuracy and validity. Works across multiple call center teams to ensure successful implementation of solutions to operational problems. Assists in the development of business operations processes and procedures. May provide guidance and/or mentoring to less experienced Customer Service Representatives. Other related duties assigned as needed.EDUCATION REQUIREMENTSBachelors degree in mathematics, finance, business, computer science or statistics or the equivalent combination of education, training, or work experience.TO APPLY FOR THIS POSITION CLICK ON THE LINK AND DIRECTLY SHORTLISTED FOR THE INTERVIEWhttps://www.myglit.com/lateral/cref/e20a8462b3

Keyskills :
databasebpo operationsanalysiscapacity planning

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