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Duty Manager...Duty Officer

1.00 to 6.00 Years   Hyderabad,Bangalore, Chennai   07 Apr, 2025
PVR INOX LIMITED
Job LocationHyderabad,Bangalore, Chennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedia / Dotcom / Entertainment
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    1. Operational Oversight:
      • Assist in managing all aspects of cinema operations, including ticket sales, concessions, box office, projection, and customer service.
      • Ensure that all daily tasks and routines are completed efficiently and according to established procedures.
      • Supervise staff to maintain cleanliness and orderliness of the facility, including restrooms, lobby areas, and auditoriums.
    2. Staff Supervision:
      • Provide leadership and guidance to cinema staff, including ushers, ticket sellers, concession workers, and projectionists.
      • Assign duties, create work schedules, and monitor staff performance.
      • Conduct training sessions and ensure that staff members adhere to company policies and procedures.
    3. Customer Service:
      • Lead by example in delivering exceptional customer service.
      • Address customer inquiries, concerns, and issues in a prompt and courteous manner.
      • Monitor customer feedback and ensure a positive cinema experience.
    4. Safety and Security:
      • Implement and enforce safety and security protocols, including emergency procedures.
      • Conduct routine safety inspections and address any safety concerns.
      • Ensure compliance with health and safety regulations.
    5. Inventory Management:
      • Assist in monitoring and managing inventory levels for concessions and supplies.
      • Conduct regular inventory counts to minimize waste and losses.
    6. Cash Handling and Reporting:
      • Handle cash and maintain cash registers with accuracy.
      • Prepare daily financial reports, including ticket and concession sales.
      • Assist in tracking revenue and expenses to support financial goals.
    7. Facility Maintenance:
      • Report maintenance and repair needs promptly to the Cinema Manager.
      • Ensure that seating, signage, and equipment are in good working order.
      • Assist in coordinating facility improvements and upgrades.
    8. Assist in Special Events and Promotions:
      • Collaborate with the marketing team to execute special events, promotions, and marketing campaigns.
      • Assist in implementing strategies to attract and engage customers.
    9. Guest Relations:
      • Interact with customers and address their needs and feedback.
    Assist in monitoring and responding to online reviews and social media

Keyskills :
team handlingoperations

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