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Java Cloud kotlin

Fresher   Hyderabad, Telangana   03 Nov, 2025
Wipro Limited
Job LocationHyderabad, Telangana
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a Production Specialist at Wipro Limited, your role is to support process delivery by ensuring the daily performance of the team, resolving technical escalations, and developing technical capability within the team.- Handle technical escalations through effective diagnosis and troubleshooting of client queries- Manage and resolve technical roadblocks/escalations as per SLA and quality requirements- Timely escalate unresolved issues to TA & SES- Provide product support and resolution to clients by guiding them through step-by-step solutions- Troubleshoot all client queries in a user-friendly and professional manner- Offer alternative solutions to retain customers and clients business- Organize ideas and effectively communicate oral messages appropriate to listeners and situations- Follow up with customers to record feedback and ensure compliance to contract SLAs- Build people capability to ensure operational excellence and maintain superior customer service levels- Mentor and guide Production Specialists on improving technical knowledge- Collate trainings to bridge skill gaps identified through interviews- Develop and conduct trainings within products for Production Specialists- Inform clients about the trainings being conducted- Undertake product trainings to stay current with product features- Enroll in product-specific and other trainings per client requirements/recommendations- Identify and document common problems and recommend resolutions to the team- Update job knowledge by participating in self-learning opportunities and maintaining personal networks- 7 to 11 years of experience in Java, Spring boot, Kafka, Kotlin, MongoDB, GCP or similar technologies- Strong technical skills in Java, Springboot, Kafka, MongoDB, Cloud- Ability to manage technical escalations, provide product support, and conduct trainings- Excellent communication and problem-solving skills- Proven experience in mentoring and developing team members- Strong commitment to operational excellence and customer serviceJoin Wipro, a company focused on digital transformation and reinvention. Be part of a team that empowers you to design your own career evolution. Realize your ambitions with us. Applications from people with disabilities are explicitly welcome.,

Keyskills :
JavaSpring bootKafkaMongoDBGCPCloud

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