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Opening For Customer Service Representative - Hyderabad

1.00 to 6.00 Years   Hyderabad   02 Dec, 2024
PERSONAL NETWORK
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 3.0 - 7 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    GREETING FROM PERSONAL NETWORKGreetings from PERSONAL NETWORKWe are Hiring CSR Voice Analyst for Hyderabad LocationAbout Client:An MNC which is one of the worlds largest banking and financial services organisations. We serve more than 39 million customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Our network covers 66 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin AmericaRole offered - CSR Analyst & S.M.E - Voice @ Top Banking MNC @ HYDERABADUS Banking and Financial ServicesSALARY UPTO 7 LAKHS Contact :- hidden_mobile / 98hidden_mobile6CONTACT CENTRECSR Customer Support Representative - Upto 6.5 LakhsS.M.E - Subject Matter Expert - Upto 9 Lakhs Qual :- Graduates / Under Grads / BE / MCA / MBALocation - HyderabadCompany Profile :-Brand Top MNC Located @ HyderabadLarge Organization With more than 2,00,000 employees globallyStability and Growth Ample Opportunities In BANKING DomainCareer Opportunities The process has a plethora of opportunities to help individuals realize their goals and ambitionsWhat youll do:Working in a contact center environment handling multiple customer queries from our Customers typically on multiple products and or propositionsProviding quality customer service over the phone to resolve customer enquiries at a high level of customer satisfactionAbility to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services and solutionsTaking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolutionResponsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activitiesAdvising, communicating, empathizing, and responding sensitively to clientsResponsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interactionRecognize and adjust support approach to accommodate all levels of customers experienceContact :-ANU @ 63hidden_mobile2RAJ @ 98hidden_mobile6Email :- hidden_emailBest Wishes - Team PERSONEL NETWORKNOTE :- Kindly FORARD This message to your GROUPS & FRIENDS

Keyskills :
international call centercustomer relationshipbpo operationsvoice processcustomer serviceuk shifthandling customer queries

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