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Retention Manager

5.00 to 10.00 Years   Hyderabad   19 Jan, 2025
PRANATHI SOFTWARE SERVICES PRIVATE LIMITED Hiring For Vitelglobal communications pvt ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 4.0 - 9 Lakh/Yr
IndustryTelecom / ISP
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Vitel GlobalHyderabad, Telangana, India (On-site)Position:Retention ManagerCompany:Vitel Global Communications Pvt LtdLocation:Hyderabad, IndiaMandatory skill/Experience : Client /Customer Retention managementAbout Vitel Global Communications Pvt Ltd:Vitel Global Communications is a leading provider of VoIP (Voice over Internet Protocol) services, delivering high-quality communication solutions to businesses and individuals worldwide. We are committed to providing cost-effective, scalable, and reliable services, ensuring that our clients stay connected with their teams and customers across the globe.As part of our expansion, we are seeking a dynamic and results-drivenRetention Managerto join our team at our Hyderabad office.Job Description& Role Overview:The Retention Manager will be responsible for overseeing the retention strategies for our VoIP services, ensuring customer satisfaction, reducing churn, and increasing customer loyalty. This role will involve working closely with the customer support, marketing, sales, and product teams to enhance the overall customer experience and optimize retention efforts.Qualifications:
    • Educational Qualifications:
    • Bachelors degree in Business Administration, Marketing, Communications, or related fields. A Masters degree is a plus.
    • Experience:
    • Minimum 5 years of experience in customer retention, account management, or customer success in a tech-driven or service-oriented company, preferably in the telecommunications or VoIP industry.
    • Experience in managing a retention team or programs is highly desirable.
    • Familiarity with CRM tools (Salesforce, HubSpot, Zoho, etc.) and customer analytics platforms.
    • Skills and Competencies:
    • Strong understanding of customer retention strategies and best practices.
    • Analytical skills with the ability to interpret data and customer behavior to drive decisions.
    • Excellent communication and interpersonal skills.
    • Problem-solving mindset and ability to resolve customer concerns effectively.
    • Strong project management skills with the ability to handle multiple initiatives at once.
    • Ability to work collaboratively across various teams and departments.
    • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
    interested can share your resume at hidden_email / hidden_mobile

Keyskills :
retention managementretention

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