Senior Manager

Job Description

About Amazon Centralized TimekeepingCTK manages time and attendance (T&A) transactional activities for global Amazonians. Together with key partners, we work to advance self-service opportunities, streamline and standardize Time processes, and launch new solutions that provide a seamless timekeeping experience for our customers. The vision of the Centralized Timekeeping team is to utilize top talent to streamline time and attendance data entry, reduce payroll defects and provide consistently high service levels.Position DescriptionOur Senior Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon s success which is built on a foundation of customer obsession, and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution. Senior Manager is responsible for all aspects of the operations for our global CTK team including people management and development, process, and meeting or exceeding the expectations and promise made to our customers. You will lead a dynamic team of operations managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength within the team. You will also lead large transformation and change management initiatives to deliver better value to our customers.As a senior leader you will oversee a large organization, in a fast-paced, complex operations environment, charged with providing global timekeeping support. You will serve as the face of the organization to potentially hundreds of employees. This position offers unlimited career potential as we continue to grow our global footprint.Strategic Responsibilities & Deliverables: Owns and delivers the operational budget for functional area, including productivity, financial and labor planning, and operational goals for CTK operations To identify and deliver service improvement activity across the hubs through employing process improvement methodologies and the application of innovative thinking Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the operations managers to solicit ideas and understand problems and challenges. Networks with other leaders across Employee Services to solicit and share process improvements and drive efficiencies and cost savings. Establishes objectives and metrics for quality, productivity, and customer experience Sets clear goals and expectations for operations managers. Measures performance, provides feedback, and holds leaders accountable. Mentors and develops leaders and staff. Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire. Partners with various stakeholders to build and secure support and resources for projects and initiatives., A completed Bachelor s Degree from an accredited university Should have lead and executed large scale transformation projects and process improvements Direct management experience in a manufacturing, production, distribution, or logistics environment Experience with performance metrics, process improvement, and Lean methodologies Experience with the full staffing life-cycle, including interviewing, hiring, performance management, promotions and terminations Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays Degree in Engineering, Operations or related technical field; MBA or Master s degree preferred Ability to handle changing priorities and use good judgment in stressful situation Prior leadership development training or participation Track record of effectively leading an operation comprising a staff of at least 100 Demonstrated ability to successfully develop others into higher levels of leadership in an organizationProfessional traits that are not unique to this position, but necessary for Amazon leaders: Exhibits excellent judgment Passionate about developing great people Has relentlessly high standards Wants to have fun at work Thinks strategically, but stays on top of tactical execution Passion for invention; expects and requires innovation from team Has the innate ability to inspire passion in others Thinks big and has convictions Results-oriented Thrives in an ambiguous work environment Commitment to operational excellence

Keyskills :
bench strengthservice improvementoperational excellencecontinuous improvementperformance managementltdprocess improvementchange managementperformance metricsfinancemissalesaccountancy