Fraud Case Analyst

Job Description

Fraud Case Analyst Req #: 190027547Location: Mumbai, MH, INJob Category: Accounting/Finance/Audit/RiskJ.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firms operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.This position is part of Consumer & Community Banking FCPS (Fraud & Customer Protection Services) Operations Strategy team. FCPS consists of 14,000 employees in Fraud Prevention and Claims & Dispute Call Centers located across domestic and international locations. The Fraud Case Analyst conducts moderate to complex analysis to identify fraud trends, customer experience opportunities and fraud loss mitigation. Position will primarily be responsible for developing strategies and rules to identify emerging fraud trends early-on and partner with Risk Management to implement those strategies or rules to prevent fraud losses, Case Analyst must be able to identify, track, and provide solutions for large-scale compromises & emerging fraud trends and build compelling, detailed recommendations to change business practices. Position requires to work intensively with disparate data sources, compile and present findings to partners and senior management.Responsibilities:Work with partners to identify opportunity to minimize losses while ensuring positive customer experienceSize and quantify the opportunity areas and prioritize the tasksBuild rules and strategies to identify compromises and fraud trends proactivelyPrepare the powerpoint slides summarizing the findings, present them to stakeholders, get agreement on next steps and implement strategiesConduct post-implementation read to understand impact of changesQualificationsBachelors Degree and 3 years of related analytical work experience or Masters Degree in quantitative discipline1 years experience in developing statistical predictive models such as logistic regression, decision tree etc.Minimum two years of Financial Services Industry experience preferably with demonstrated knowledge of how the banks products, procedures and processes can be manipulated by criminalsExperience in changing a major business process based on root cause analysisExperience in knowledge of how inbound and outbound call-centre technology work is preferredStrong analytical, interpretive, and problem solving skills, which will require interpreting large amounts of data and its impact in both operational and financial areas requiredEffective presentation and written communication skills, specifically the ability to create materials and lead discussions with executives on complex business issuesMust be adaptable to changing work priorities to address fast-moving fraud trends

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