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Programmatic Support Engineer Product Support

3.00 to 5.00 Years   Hyderabad/ Secunderabad (Andhra Pradesh)   21 Feb, 2025
Zeta Global
Job LocationHyderabad/ Secunderabad (Andhra Pradesh)
EducationMCA/ PGDCAAny Graduate
SalaryAs per Industry Standards
IndustryAdvertising/PR/Event Management, Entertainment/Media
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

Programmatic Support Engineer Product Support:

  • Support team responsible for providing technical assistance to Zeta clients and internal business functions.
  • This is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills.
  • Answering questions from customers about the features and capabilities of our Zeta Application products.
  • Developing customer-facing documentation on using certain features on needed basis.
  • Ensure that end-to-end display campaigns are run effectively, including tagging, trafficking, and optimization.
  • Become a subject matter expert on Programmatic topics such as: platform functionality, campaign best practices, pixel implementation, creative troubleshooting, and more.
  • Provide technical support of Programmatic platforms, campaign performance, and external DSP tools.
  • Triage support tickets with issue summary, urgency, and next steps when input is needed from backend engineering teams.
Shift Timings: Night Shift (EST & PST)Education: BSC / BTech / MCA / MSCMust have Skills:Functional Skills and Experiences
  • At least 3 years experience in 24/7 environment providing technical support
  • Extensive problem solving and debugging skills
  • Excellent interpersonal and communication skills
  • Flexible in working outside of core business hours at short notice
  • Should have excellent written and verbal communication skills
  • Experience of managing customers across locations/ geographies is preferred
  • Deep knowledge of the programmatic ecosystem
  • In-depth understanding of DSPs, programmatic advertising, real-time bidding, and ad operations.
  • Demonstrated analytical ability
  • Experience with troubleshooting ad delivery issues, pixel/tag implementation, and bid optimization.
  • Experience using DSPs including (but not limited to): DoubleClick Bid Manager, The Trade Desk, and AppNexus. Zeta DSP a plus.
  • Deep understanding of Ad Tech industry and how Demand-Side Platforms (DSPs), Ad Servers, Attribution Platforms, etc. work in conjunction.
Technical Skills and Experiences:
  • Strong MySQL/Oracle database with minimum 2 yrs. of work experience involving DB (MySQL, Vertica, HIVE)
  • Good Knowledge with Hands-on experience on Linux Operating system
  • Web technologies & Networking Basics
Good to Have: Certification in programmatic platforms (e.g., Google Marketing Platform, The Trade Desk).Company SummaryZeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industrys 3rd largest proprietary data set (2.4B identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.Our technology runs on the Zeta Marketing Platform, which powers end to end marketing programs for some of the worlds leading brands. With expertise encompassing all digital marketing channels Email, Display, Social, Search and Mobile Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable, and sustainable.Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research FirmLink 1Link 2Locations: Hyderabad, Telangana, India

Keyskills :
technical support expertise strong problem solvingexcellent communicationad operations understanding database management skillsartificial intelligence mysql html linux operating system web technologies dsp hive debugging technical skillssan

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