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AO Spanish Language Specialist, Advocacy Operations

1.00 to 3.00 Years   Hyderabad/ Secunderabad (Telangana)   18 May, 2025
AMAZON INDIA PVT LTD
Job LocationHyderabad/ Secunderabad (Telangana)
EducationME/ M.Tech./ MS (Engg/ Sciences), MA (Arts)BA (Arts)
SalaryAs per Industry Standards
IndustryConsumer Durables/FMCG, Warehousing
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

: Transportation Specialist - SpanishA Transportation Specialist Spanish at AO facilitates the flow of information between different stakeholders and resolves any potential issues with Spanish speaking Flex Teams that impact DP experience and business continuity.Key Job Responsibilities

  • Fluency in Spanish Language (both written and verbal), Communication with internal teams (Flex Program, Station OPS etc.)
  • Ability to work on data using Excel and to perform ad hoc reporting and analysis as needed is a plus.
  • Develop and/or understand performance metrics to assist with driving business results.
  • Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools used by AO.
  • Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
  • Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
  • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
  • Willing to be able to operate in a 24/7 operating environment.
Skills and Competencies Required
  • Proficiency in Spanish: B1 and above or BA/MA in French
  • Excellent written and oral communication skills in English.
  • Strong business communication skills ability to communicate with internal/external stakeholders clearly and concisely.
  • Basics in MS Excel.
  • Ability to deal with ambiguity, use discretion and judgment to take decisions on critical business tasks based on available information.
  • Flexibility in working in shifts and working hours.
About the TeamThe Advocacy Operations (AO) team steers the identification and handling of large-scale events impacting Flex Delivery Partner (DPs) and provides high-quality operational support for various stakeholders within and outside Amazon Flex to conduct manual workload while waiting for automation to be created. By providing this support, we enable our stakeholders to run Flex related programs while building long-term solutions without negatively impacting the DP experience.Locations
  • IND
  • TS
  • Hyderabad

Keyskills :
spanish fluency data analysis business communicationms excel basics problem resolution variance reporting

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