Scaled Delivery Manager, gTech Ads Solutions

Job Description

Position: Scaled Delivery Manager, gTech Ads SolutionsLocation: Hyderabad, Telangana, India; Gurugram, Haryana, IndiaExperience: MidExperience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.ApplyNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India.Minimum qualifications:

• Bachelors degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
• 7 years of experience analyzing data and generating business insights.
• Experience in Six Sigma, COPC or LEAN certification or other relevant operations coursework.
• Experience using tech and analytics tools, including SQL.

Preferred qualifications:

• 2 years of experience in managing vendors and extended workforce providers.
• Experience in Digital Marketing, Operations Management and Process Consulting.
• Knowledge of Google Ads, Measurement and Attribution products.
• Understanding of Digital Marketing ecosystem and vendor operations.

About the jobgTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.As a Scaled Delivery Manager, you will manage operations serving Googles customers at scale. You will be responsible for working closely with the Managed Service Partner, Google Operations Center (GOC) as well as Googlers in gTech, Large Customer Sales, and Google Customer Solutions, acting as a trusted expert in delivering services. As a Scaled Delivery Manager of Global operations, you will be managing vendor service providers to deliver performance, meeting the metrics and ensuring business continuity.Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. Were made up of multiple teams, building Googles Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.Responsibilities

• Lead operations, inspire vendor teams and enable a large scale extended workforce ecosystem of vendors/partner teams and support specialists to deliver exceptional customer experiences.
• Optimize and maintain processes, ensuring comprehensive training and resources. Enable processes like Agent quality, Compliance, Tools, Subject Matter Expert (SME) and training creation/delivery management.
• Manage vendor selection, forecasting, resources, and budget. Support Vendor Partners and extended workforce in communicating with Google stakeholders and act as a point of escalation in dispute management.
• Drive impact through efficiency, reduced effort, and positive interactions. Deliver KPIs, maintain infrastructure, and secure budgets. Collaborate with stakeholders, support vendors, and advocate for operational needs.
• Collaborate closely with a set of cross-functional stakeholders and manage multiple strategic relationships across global vendor management teams, Sourcing teams, Strategy and Operations, Tools and Automation, HR, Legal and Finance.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Googles Applicant and Candidate Privacy Policy.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Googles EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form. Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.Locations

• Hyderabad, Telangana, India; Gurugram, Haryana, India

Experience: MidExperience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Keyskills :
data analysis operations management vendor management digital marketing process optimization hr recruitment workforce communicationjob posting