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Support Ops Manager I, FBA Support Operations

3.00 to 5.00 Years   Hyderabad/ Secunderabad (Telangana)   21 Mar, 2025
Job LocationHyderabad/ Secunderabad (Telangana)
EducationMBA/ PGDMAny Graduate
SalaryAs per Industry Standards
IndustryConsumer Durables/FMCG, Warehousing
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Fulfillment By Amazon (FBA) is built around Amazons world-class capability in ordering, fulfillment, transportation, and customer service. By leveraging our current scale and supply chain, FBA can provide a low-cost alternative for fulfillment and enable third-party Sellers to rapidly grow their business. FBA is one of the strategic long-term opportunities for the company to improve the lives of Sellers and buyers while leveraging our billion-dollar logistics infrastructure.The FBA Support Operations team reviews Sellers financial and inventory-related questions and ensures they are addressed in accordance with policy. We believe consistency is the foundation of the world-class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller reimbursement requests.FBA Support Operations team is seeking a highly motivated Team Manager to lead teams of up to 20 front-line associates. An FBA Support Operations Team Manager holds a front-line management position responsible for managing a team of Machine Learning Data associates. The role is a mix of people and process management, and a successful candidate is one who can respond to day-to-day people issues while maintaining a focus on the bigger picture.Key Job Responsibilities

  • Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
  • Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence, and career development.
  • Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
  • Partner and communicate with stakeholders to ensure a consistent employee experience.
  • Lead team meetings focused on team performance, policy and site updates, and team-building activities.
  • Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to the team on performance and ongoing coaching methods in weekly performance review meetings.
  • Initiate and drive process improvements.
Note: This is not a remote or hybrid role. Candidate should be open to work from the office all 5 days.Locations: IND, TS, Hyderabad

Keyskills :
team management performance coaching process improvement stakeholder communicationdata analysis supply chain ordering logistics inventory transportation

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