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Workforce Management Program Manager

5.00 to 8.00 Years   Hyderabad/ Secunderabad (Telangana)   02 May, 2025
Google India Pvt Ltd
Job LocationHyderabad/ Secunderabad (Telangana)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryInternet/Dot com/ISP
Functional AreaHR/PM/IR/Training
EmploymentTypeFull-time

Job Description

: Workforce Management Program ManagerLocation: Hyderabad, Telangana, IndiaExperience Level: MidMinimum qualifications:

  • Bachelors degree or equivalent practical experience.
  • 5 years of experience managing warehousing and supply chain operations.
  • 5 years of experience working with, supervising, and managing third party logistics relationships.
Preferred qualifications:
  • 5 years of experience in workforce management or vendor operations management.
  • 5 years of experience using analytics or applying project management tools to address business issues.
  • Experience in developing or managing workforce related key performance indicators (KPIs), tools and dashboards and in Trust and Safety or Content Review Operations.
  • Experience managing/developing business processes related to Workforce Management.
  • Ability to influence, communicate, and drive change with multiple stakeholders at all levels of management.
  • Excellent project management skills with a high tolerance for ambiguity.
About the jobYouTubes user base is growing and changing, presenting unique challenges and opportunities to support over a billion monthly users globally. Fast-paced, dynamic, and proactive, the YouTube Support team provides seamless, brilliant support to our content creators, advertisers, and viewers on all platforms around the world. Our goal is to ensure users have easy access to comprehensive support when and where they need it, and to allow our users voices to help shape product solutions. As a member of the Support team, youll analyze top issues facing our users and content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, youll drive reach, satisfaction, and resolution making YouTube an exceptional user experience for everyone.As a Workforce Management Program Manager, you will be a member of the Global Vendor Operations Workforce Solutions Team and will be instrumental in driving strategies and practices to optimize YouTubes worldwide workforce staffing model. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun and we do it all together.Responsibilities
  • Lead key initiatives/programs that impact global vendor operations. Work with cross-functional key stakeholders, analyzing industry trends, driving industry best practices, and proposing the scalable strategy that leads to next-level operations.
  • Lead workforce planning activities in coordination with internal teams. Centrally manage, track and monitor extended workforce onboarding and offboarding.
  • Build and operationalize comprehensive and flexible staffing models to drive high utilization and cost-effective operations.
  • Provide analytical support including capacity planning, scheduling, and reporting (including trend analysis) to drive decisions made in partnership with vendor managers and provide insights to leadership.
  • Be a key contributor and trusted advisor to the operational strategy, operating model, and launch continuous improvement activities in support of efficiency.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Googles Applicant and Candidate Privacy Policy. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.See also Googles EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.Locations: Hyderabad, Telangana, IndiaExperience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within the relevant area.

Keyskills :
workforce management vendor operations project management analytical support communication skillsjob posting workforce planning recruitment

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