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Customer Service Representative

Fresher   Indore   02 Jun, 2026
Job LocationIndore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Role Overview:You will be joining The Pickle Story as a full-time remote Customer Support Specialist. Your primary responsibility will be to assist customers by responding to inquiries, resolving service-related issues, and ensuring overall customer satisfaction through clear and professional communication. Your role will involve responding to customer messages, addressing basic technical or service-related questions, reviewing customer feedback, and collaborating with internal teams to enhance the customer experience. Strong communication skills, a proactive problem-solving approach, and the ability to thrive in a remote work setting are essential for success in this role.Key Responsibilities:- Responding to customer inquiries and messages promptly and effectively.- Assisting customers with basic technical or service-related questions.- Collecting and reviewing customer feedback to identify trends and areas for improvement.- Collaborating with internal teams to enhance overall service strategies and customer experience.Qualifications Required:- Strong Customer Support and Customer Satisfaction skills.- Knowledge of Technical Support processes and troubleshooting abilities.- Analytical Skills for identifying trends in customer feedback.- Prior experience in customer service or related roles is a plus.- Familiarity with CRM tools and basic technical software knowledge is advantageous. Role Overview:You will be joining The Pickle Story as a full-time remote Customer Support Specialist. Your primary responsibility will be to assist customers by responding to inquiries, resolving service-related issues, and ensuring overall customer satisfaction through clear and professional communication. Your role will involve responding to customer messages, addressing basic technical or service-related questions, reviewing customer feedback, and collaborating with internal teams to enhance the customer experience. Strong communication skills, a proactive problem-solving approach, and the ability to thrive in a remote work setting are essential for success in this role.Key Responsibilities:- Responding to customer inquiries and messages promptly and effectively.- Assisting customers with basic technical or service-related questions.- Collecting and reviewing customer feedback to identify trends and areas for improvement.- Collaborating with internal teams to enhance overall service strategies and customer experience.Qualifications Required:- Strong Customer Support and Customer Satisfaction skills.- Knowledge of Technical Support processes and troubleshooting abilities.- Analytical Skills for identifying trends in customer feedback.- Prior experience in customer service or related roles is a plus.- Familiarity with CRM tools and basic technical software knowledge is advantageous.

Keyskills :
Customer SupportCustomer SatisfactionTechnical SupportTroubleshootingAnalytical SkillsCRM tools

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