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Customer Support Associate

0.00 to 2.00 Years   Indore   08 Oct, 2024
Cenus Consulting Hiring For Cenus Consulting
Job LocationIndore
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Location-Indore (Madhya Pradesh)Domain- BPODAY SHIFT FOR FEMALE CANDIDATESJob Details:-Profile:Customer Support Executive (WFO)-Process:Voice Process- Location:Vijay Nagar, Indore, Madhya Pradesh-Salary:15000- 25000 per month-Education: Graduate-Working Hours: 6 days, 9 hours (rotational shifts)Requirements:- Excellent English communication skills with no grammatical mistakes and pronunciation errorsApplication Instructions:- Send your resume to: hidden_email- Only Walk-in Interviews available (limited time only)Job Responsibilities:
    • Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
    • To deliver service & resolution experience to all the customers
    • Successfully resolve customer queries through CRM & Knowledge Base
    • Document in detail all interactions with customers
    • Effectively articulate information to customers
    • Educate customers on products. Help customers to be successful
    • Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
    • Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS
    Feel free to contact us for any query-Cenus ConsultingPh. :- 91 hidden_mobile

Keyskills :
bpo voicecustomer carebpocustomer servicecustomer supportcustomer relationshipbpo recruitmentbpo hiring

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