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Customer Support Representative

1.00 to 6.00 Years   Indore   06 Dec, 2024
Witbloom Training and Placement Hiring For MNC
Job LocationIndore
EducationNot Mentioned
SalaryRs 2.5 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Responsibilities:1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per guidelines on call, chat or email2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs3. Understanding multiple products and processes4. Influencing customers to buy or retain product or service by following a prepared script to give product reference informationRole & Responsibilities1. Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.2. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency4. Ability to understand and handle irate customers5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications6. Ability to achieve stretched targets and able to manage the organization standards7. Maintain Superior quality service by following organization standardEducation Requirements/ Skills1. Any Graduate / Post Graduate2. Typing speed of 30 to 40 wpm3. Candidates who are freshers or with relevant experience in domestic/international BPO are preferred.4. Strong interpersonal, problem-solving skills and verbal and written communication skills

Keyskills :
customer service operationsbpovoice processcall centre voice

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