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Team Leader - Health Insurance Telesales

6.00 to 10.00 Years   Indore   22 Jun, 2025
ICICI LOMBARD GENERAL INSURANCE CO LTD
Job LocationIndore
EducationNot Mentioned
SalaryRs 4.0 - 7 Lakh/Yr
IndustryInsurance
Functional AreaSales Support / MISSales / BD
EmploymentTypeFull-time

Job Description

    Functional /Business Responsibilities:Mange a team of approximately 10 20 CSRs Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards) Provides consistent, balanced and timely performance feedback on CSR performance Ensures a positive work environment, continuous learning and a high quality employment experience for your team Provides leadership and manages to all operational standards Along with fellow Team Leaders, meets and exceeds all department goals Applies timely performance management standards and processes Day to day sales/service request management Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution Coach, develop and engage the CSR to increase their abilities while enhancing their own careers Creates strong morale and spirit in his/her team Ensures that the plans for the day and / or potential challenges to success are communicated to all CSR Recognizes the strengths and areas of improvements for all CSRs, and has the ability to build developmental plans as appropriate Sets clear objectives and measures outcome Constructs compelling developmental plans and executes them Partners with cross functional units to ensure effective execution of daily business targets Blends people into teams when neededMust Haves:Communicates clearly in verbal and written formats Ability to set attainable goals Stakeholder management Good analytical skills (ability to read MIS and take real time action

Keyskills :
target achievementinsurance salespeople management skillsstakeholder managementsales operationsoutbound tellecallingtarget planningteam handling

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