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Team leader French or German - Fluent

3.00 to 5.00 Years   Italy (Italy)   21 Mar, 2025
concentrix bpo pvt ltd
Job LocationItaly (Italy)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryTelecom, IT-Hardware/Networking
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Job Title:Team Leader French or German - FluentThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability.Hello, #Gamechanger! Are you ready to step up and make a difference Do you have a knack for leadership and a passion for delivering outstanding customer service If youre fluent in Italian and have a solid command of French or German (C1 or above) and English B1, we want you to join our dynamic team in Italy!Why You Should Join Us:

  • Be a Gamechanger: Lead a talented team of call center associates, guiding them to achieve excellence every day.
  • Grow Your Career: Were committed to your professional development and offer ample opportunities for you to expand your skills and advance within our organization.
  • Thriving Environment: Immerse yourself in a vibrant workplace that encourages creativity, collaboration, and fun team activities.
About the Role:As a French/German Team Leader, youll oversee the daily operations of our call center, ensuring that performance metrics are met through motivation, coaching, and accountability. Your efforts will directly contribute to maintaining our high standards of quality and customer satisfaction.What Were Looking For:
  • Motivated Leader: Someone who can inspire and develop team members to reach their full potential.
  • Detail-Oriented: Your keen eye for detail will help ensure effective monitoring and evaluation of contact methods.
  • Dynamic Multitasker: Juggle tasks with ease and meet all deliverables on time.
  • Proficient Communicator: Strong in both verbal and written communication.
  • Flexible Worker: Open to working rotating hours and days.
What We Offer:
  • Competitive Pay: A competitive base salary.
  • Comprehensive Benefits: Wellness programs, and more.
  • Continuous Learning: Access to Concentrix Universitys online courses to keep your skills sharp and updated.
Ready to Transform Your CareerIf youre enthusiastic about taking on this exciting challenge, send us your CV today! Lets shape the future together in #Concentrix.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, or disability status.Location:ITA Vimercate - Via Torri Bianche, 7 - VimercateLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Keyskills :
team leadership performance coaching customer service multitasking ability effective communicationfluent call center customer satisfaction metrics

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