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Executive-State Serv Office T&P(MP&Chattisgarh 1)-Trucks and Passenger Zones-TMCV

3.00 to 7.00 Years   Jabalpur,Other Madhya Pradesh   13 Apr, 2025
Tata Motors
Job LocationJabalpur,Other Madhya Pradesh
EducationNot Mentioned
SalaryNot Disclosed
IndustryAutomobile / Auto Ancillaries
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Purpose of the RoleThis role will be responsible for resolving customers technical issues pertaining to service delivery within assigned areas in order to drive high levels of customer satisfaction engagement amongst customers from a serviceJob Responsibility Execution & Implementation:Execute and resolve CCT / non CCT technical issues pertaining to service delivery by working with multiple internal teams and service office in order to drive high levels of customer engagementResolve customer complaints pertaining to retro fitment resulting decreasing time to completion and higher customer satisfactionExecute customer feedback and provide inputs on technical aspects of product to ensure products are performing at peak levels.Share feedback and inputs with RTMS, M&HCV,service office of manufacturing plants for benchmarking. Share feedback for benchmarking competition vehicle feature and performanceContinually review and monitoring the total cost of operationPromote and implement products to key accounts to generate sales Relationship Management:Develop and maintain relationships with internal and external stakeholders to ensure product satisfaction, business growth and product developmentConsistently engage with customers and key stakeholders including captive workshop managers and key account service representativesCoordinate with multiple teams - RTSM M&HCV, TSM M&HCV, CSMs on need basis to ensure high levels of service capabilitiesStakeholder Profiles & Nature of InteractionsInternalRTSM M&HCVUpdate and seek support on M&HCV technical/product issue resolution and engagement on regular basisSPM & TSM (M&HCV)Establishment of the M&HCV products through fuel trials/TCO (total cost of operation)and promote saleSSM & CSMSupport in resolving customer issuesPlant Service OfficeResolution of recurring product issuesSpare Parts TeamFor keeping stocks of NPI line itemsExternalCustomersEngagement with them and resolution of complaintsDealers/Channel partnersUp gradation of technical knowhow of new products of dealership teamVendorsOrganize product specific practical training for Dealers/TASS employeesDesired Candidate ProfileEducation Bachelors in Engineering (Automobile/Mechanical/Electrical)Relevant Experience: 3 5 YearsExperience in Automobile IndustryExtensive Product KnowledgeSkills & CompetenciesTechnical KnowledgeCustomer CentricProblem SolverCommunication Skills,

Keyskills :
Customer CentricCommunication SkillsTechnical Knowledge

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