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Communications & Reservation Agent

0.00 to 1.00 Years   Jeddah (Jeddah)   08 Jan, 2025
Marriott International, Inc
Job LocationJeddah (Jeddah)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryHotel/Travel/Tourism/Airlines/Hospitality, Catering/Food Services/Restaurant
Functional AreaHR/PM/IR/Training
EmploymentTypeFull-time

Job Description

POSITION SUMMARY

  • Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines.
  • Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Notify Loss Prevention/Security of any guest reports of theft.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Welcome and acknowledge all guests according to company

Keyskills :
telephone operations guest services call management problem resolution communication skillsscreening workforce

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