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Senior Service Manager

Fresher   Kerala   23 Oct, 2025
KVR AUTOMOTIVE PVT LTD
Job LocationKerala
EducationNot Mentioned
SalaryNot Disclosed
IndustryAutomobile / Auto Ancillaries
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a Service Manager in an automobile dealership or repair facility, your primary role is to ensure the smooth functioning of the service department. You will be responsible for supervising and coordinating the activities of the service team, which includes technicians, service advisors, and support staff. Your main goal will be to provide excellent customer service, efficient repair processes, and ensure compliance with safety and quality standards.**Key Responsibilities:**- **Team Management:** Oversee and manage the service team by handling tasks such as hiring, training, scheduling, and conducting performance evaluations.- **Workflow Management:** Ensure the efficient workflow within the service department by allocating resources properly, scheduling repairs, and maximizing productivity.- **Customer Service:** Maintain high levels of customer satisfaction by addressing customer concerns, resolving issues, and ensuring effective communication throughout the repair process.- **Quality Control:** Implement and maintain quality control processes to ensure that repairs and maintenance services meet or exceed industry standards.- **Budgeting and Cost Control:** Manage the service department budget, monitor expenses, and optimize resource utilization to maintain profitability.- **Technical Support:** Provide technical guidance and support to the service team, troubleshoot complex repair issues, and ensure compliance with manufacturer specifications.- **Compliance:** Ensure compliance with safety regulations, environmental standards, and industry regulations, such as proper disposal of hazardous materials.- **Relationship Building:** Foster positive relationships with customers, suppliers, and other departments to enhance overall operational efficiency.**Skills Required:**- Strong technical knowledge of automobile repairs and maintenance processes.- Excellent leadership and managerial skills to oversee and motivate a diverse service team effectively.- Exceptional customer service and communication skills to interact with customers and address their concerns.- Proficient organizational and multitasking abilities to manage a busy service department.- Sound financial acumen to manage budgets, control costs, and drive profitability.- Problem-solving and decision-making skills to resolve complex repair issues and operational challenges.- Knowledge of industry regulations and compliance standards.- Proficiency in using computer software and systems commonly used in service department management.**Qualification Required:**- Graduate/Diploma in engineering with management qualification preferred.This position requires a minimum of 7 years of experience in an automobile workshop service function, including at least 5 years in a team leader or department head role. This is a full-time job opportunity with benefits such as cell phone reimbursement and health insurance. The work location is in person.,

Keyskills :
Strong technical knowledge of automobile repairsmaintenance processesExcellent leadershipmanagerial skillsExceptional customer servicecommunication skillsProficient organizationalmultitasking abilitiesSound financial acumenProblemsolvingdecision

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