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ALM Polarion Admin

5.00 to 10.00 Years   Kolkata   29 Nov, 2022
Confidential
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    • Responsibility for day to day service operations within the area of requirement engineering tools, deliver components of standard IT services
    • Provisioning of 2nd Level support for ALM RE applications like Polarion and Caliber as well as for interfaces to other Enterprise Applications like Azure DevOps, TeamCenter, Quality Center.
    • Responsible for design & architecture of the Application, its installation, configuration, maintenance, version upgrades, and deploy fixes / patches in a regulated manner.
    • Conduct complex technical evaluation and suggest proposed physical architectures along with detailed design.
    • Driving technical issues to resolution: from qualifying the issue, to reproducing it and conducting an in-depth technical investigation along with vendor for Level 3 support, as applicable (being in touch with the customer and managing their expectations all along the way).
    • Responsible for resolving all trouble-shooting issues, such as Clinet / server, Application / Database, Network, Storage, installation issues, and all-around Application usability, availability, performance, and scalability topics.
    • Responsibility for access management as defined in OLA/SLA with business stakeholders
    • Ensure day to day IT system availability, as well as application performance, and scalability.
    • Support implementation of change requests
    • Define, schedule, and communicate IT service changes/downtimes in alignment with the stakeholders
    • User training, development of how-to s, and continuous service process improvements.
    • Support data migration from legacy Requirements engineering applications like Caliber, ReqPro to Polarion
    • General administration (configuration, workflows, reports, templates, access, permissions, etc.)
    • Updating template/project configurations, workflows, and work item meta data.
    • Ensures compliance to Quality, Information Security and Data Privacy regulations
    • Responsible for establishing an optimized CI / CD environment relevant to the project.
    • Set up the DevOps/ALM tools, administer the tool, configure the tool, and support it. Deploy this at an enterprise level.
    • Owns planning and setting up Interfacing across multiple ALM Tools
    • Responsible for setting up CI/CD platform.
    ,

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