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Customer Service Associate

Fresher   Kolkata   31 Oct, 2025
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    We are seeking for Customer Service Executives (International) to join our team. The successful candidate will be responsible for delivering exceptional customer support, handling international client queries, resolving issues efficiently, and ensuring customer satisfaction through effective communication and problem solving skills.Your Role:
    • Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.
    • Engage customers in meaningful conversations to promote products/services or gather required information.
    • Achieve daily/weekly/monthly Targets and conversion targets.
    • Handle objections professionally and escalate complex issues when necessary.
    • Collaborate with team leads and quality analysts to improve call quality and performance.
    • Ensure compliance with company policies and US calling regulations
    Your Profile:
    • Bachelors degree or equivalent.
    • 1-3 years of experience in outbound calling, preferably for US clients.
    • Open to Work from Office
    • Excellent verbal communication and interpersonal skills.
    • Familiarity with CRM tools and call centre software.
    • Ability to work night shifts and adapt to US time zones.
    • Goal-oriented with a positive attitude and strong work ethic.
    • Knowledge of International culture and customer behavior.

Keyskills :
international voice processinternational call center

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