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Customer Service Representative

1.00 to 10.00 Years Kolkata 09 Sep, 2026

Job Location	Kolkata
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Company Description DIGITECH CALLSYSTEM is a customer-focused call center organization that specializes in delivering reliable support services to a diverse range of clients. The company is committed to providing efficient communication solutions that help businesses strengthen relationships with their customers. Team members work in a structured environment with clear processes designed to maintain high service quality. DIGITECH CALLSYSTEM values professionalism, continuous learning, and a collaborative approach to problem-solving.Role Description This is a full-time, on-site Customer Service Representative role based in Baduria. The Customer Service Representative will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about products and services. Daily tasks include resolving issues, documenting interactions in call management systems, and following up to ensure customer satisfaction. The role involves working with predefined scripts and guidelines while also using judgment to address unique situations. The Customer Service Representative will collaborate with team members and supervisors to meet performance targets and maintain a positive customer experience.Qualifications Ability to deliver high-quality Customer Service and maintain strong Customer Satisfaction.Experience in Customer Support and managing overall Customer Experience.Understanding of the responsibilities of Customer Service Representatives and commitment to service excellence.Strong verbal communication skills and clear telephone etiquette.Ability to work on-site in Baduria and adhere to scheduled shifts.Problem-solving skills, patience, and a calm approach when handling challenging interactions.Basic computer literacy and the ability to learn call center software and CRM tools.Prior experience in a call center or customer-facing role is an advantage, but motivated entry-level candidates are encouraged to apply. .

Keyskills :
Customer ServiceCustomer SatisfactionCustomer SupportVerbal CommunicationComputer LiteracyProblemsolvingCall Center Software

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