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E Commerce Support Services KOLKATA

0.00 to 4.00 Years   Kolkata   13 Apr, 2025
Tech Mahindra Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryRs 1.5 - 2.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTechnical Support / HelpdeskCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Dear Job Seekers ,Greetings from Tech Mahindra !We are hiring for Customer Support, process associate level for Voice.Designation: Associate Customer SupportLocation : KOLKATARole : Voice Support JOB _ Help DeskRotational Shift & Rotational week off (6 Days working) 24/7 Working environment .CAB : One Way CAB only at Night ShiftExperience: Freshers & Experienced both can apply.ED Qualification : 12th Pass Minimum ( No Pursuing candidate )Language proficiency required: Excellent Communication Skills in English & Hindi.Age 18 to 35.Position Summary: Handle live contacts of customers and provide appropriate solution to their queries.Roles and ResponsibilitiesHandle phone calls with customer queries and provide resolution to end users on Ecommerce issuesEscalate priority issues per Client specifications to the immediate lead as applicableProvide inputs on process changes and best practices.Stay updated with new updates, process changes and updates.Maintain Exemplary Attendance and PunctualityKey Deliverables (KRA Measure)Provide exemplary customer satisfactionMeet quality standards on all handled contactsResolve issues/queries from customers in a timely mannerLook for opportunities to reduce dispatch/returnsComplete 9 hours of staffed time on all rostered daysShare your resume on SShidden_mobile5@techmahindra.comOr Call us back on hidden_mobile // hidden_mobile // hidden_mobileHR Team

Keyskills :
bpocustomer servicefront officeengineeringticketingdigital marketingenglishgraduatebtech

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