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Senior Service Reliability Engineer

4.00 to 7.00 Years   Kolkata   29 Sep, 2020
BT e-Serv (India)
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

  • Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
About this role
  • Critical customer ( TSB )
  • Champion Service improvements to continually and consistently improve quality and customer satisfaction with IT services
  • Contributes to TSB vision and strategy
Youll have the following responsibilities
  • Able to operate and work within Agile methodologies
  • Communicate and collaborate across multiple disciplines and stakeholders.
  • Develop and operate systems and applications that provide core network services.
  • Participate in service projects, architecture and planning for core network services.
  • Support for network service design and troubleshooting.
  • Identify service and cost improvement opportunities to make platform operations more efficient
  • Contribute to Network Services budgetary submissions for lifecycle and risk, addressing activities such as lifecycle management and the service improvement plan
  • Work collaboratively with the hosting services platform, security and business teams to ensure that datacentre changes are deployed effectively and efficiently
  • Provide escalation support to the Network Operations team as required
  • 3 shifts covering 24 x 7
  • On-call rotas may be required to cover some out of hours periods (at the individual s discretion)
  • Out of hours work will be on an overtime basis (at the individual s discretion).
Youll have the following skills & experience
  • Solid customer relationship management ability to work with at levels
  • Strong people skills identify and highlight the positives to deliver world class customer service
  • Strong understanding and appreciation of the relationship between BT and our customers
  • solid grasp of emerging tech like F5 and ACI.
  • Behave as the conscious of the customer whilst protecting the BT and TSB brand and driving improvements
  • Tenacious with a strong ability to persuade and influence client and stakeholder relationships
  • Experienece of working in the financial and banking sector preferred but not essential
  • CCNA/CCNP qualified or equivalent level of experience - Requried
  • Experience working within an enterprise DC network environment - Required
  • Core Network Protocol support BGP, OSPF, Spanning-tree & L2 over L3 encapsulation technologies, OTV, VxLAN, VRF - Required
  • Cisco Platform Support IOS 6500, ASR s, ISR s, Nexus 2K, 6K & 7K & Cisco ACI 9K Required
  • F5 Support - Required
  • Experience of Cisco ACI Exposure to a live environment, support or maintenance - Required
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Keyskills :
reliabilityfmeamechanicalsafetycommissioningcustomer relationship managementcore networkpeople skillsservice designcustomer servicenetwork services

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