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Team Lead- Employee Services

5.00 to 8.00 Years   Kolkata   01 Aug, 2022
Orcapod Consulting Services Pvt Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryRs 3.0 - 7 Lakh/Yr
IndustryIT - Software
Functional AreaHR
EmploymentTypeFull-time

Job Description

    Manage the client engagement.Works with designated stakeholders to gather and finalize commitments to meet contractual thresholdsRespond to clients queries & escalations accurately (via phone, live chat, email and case management system)Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)Provide clarification of HR policies and proceduresManage assigned part of the process according to Capgemini methodology and/or agreed transition planOrganize knowledge sharing sessions both within the team and cross teamsUpdate all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support toolLiaison with third parties, vendors and multiple stake holdersResolving errors, escalations and issues on timeDevelop, mentor, and coach junior team membersDevelop process excellence in Operation activitiesEnsuring quality and timeliness of workFocused, diligent, high on quality and timeliness are the basic requirements for the roleContribute to team Business As Usual activities such as hiring, process improvement, service standardization, etc.Exhibit strong problem-solving and business acumen skills.Demonstrate advanced proficiency in written and verbal communication skillsSkills Required:Strong process knowledge in workforce administration/Employee data administrationStrong project management skills applied in a business/corporate environmentExperience in managing multiple design projectStrong client management and team management skillsExperience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.System data entry experience (Oracle HCM, Taleo, SuccessFactors, etc.) Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solutionHandle client communication and client ReportingExcellent job organization and time management skillsAttention to details and very good analytical skills;Good communication skills- Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members

Keyskills :
client relationship

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